Application of this policy

This privacy policy applies to personal information processed through the CNC Plasma System website, including information submitted through our contact form. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401.

For this website, personal information may include a name, company name, job title, location, contact details, project information, and any other information you choose to provide in an enquiry. Where the Protection of Personal Information Act applies, personal information is handled in a lawful and reasonable manner, having regard to the purpose for which it was collected.

Information we collect

Information is collected when you complete fields on the website, browse pages, or communicate through website functions. Some information is provided directly by you, and some is collected automatically by standard website systems used for traffic measurement, security, and technical operation.

Identity and contact details that you submit voluntarily.
Business and project details relevant to heavy gantry plasma systems, installation planning, or related enquiries.
Technical usage data such as browser type, device type, page visits, approximate location, and IP-related log information.
Records of messages sent through the website for administration and reference.

You should not send confidential third-party information through the website unless you are authorised to do so and the information is necessary for the enquiry.

Purpose for processing personal information

Personal information is processed for legitimate business and website administration purposes. This includes receiving and routing enquiries, assessing the nature of a requested project, maintaining records, protecting the website, and improving website performance and content structure.

To identify the subject of an enquiry and the area in which work may be required.
To communicate about gantry widths, heads, foundations, installation, or operator training.
To keep internal administrative records connected with enquiries received through the website.
To monitor website traffic, detect misuse, and support information security measures.
To comply with legal and regulatory obligations where disclosure or retention is required.

Personal information is not collected for sale to third parties. Information is used only to the extent reasonably necessary for the purposes stated in this policy.

Cookies, analytics, and website logs

This website may use cookies and similar technologies for session management, basic functionality, security, and traffic analysis. These technologies help record how visitors move through the site, which pages are used, and whether technical faults or abnormal activity are present.

Browser controls can usually be used to limit or block cookies, although certain functions may then operate differently. Server and security logs may retain IP-related information, browser details, referral information, and timestamps where needed for diagnostics, fraud prevention, and system protection.

Disclosure, storage, and security

Personal information may be shared with service providers involved in hosting, security, analytics, maintenance, or lawful business administration, but only where access is reasonably required for those functions. Information may also be disclosed where a court, regulator, law, or other binding process requires it.

Reasonable technical and organisational safeguards are applied to reduce the risk of loss, unauthorised access, alteration, or unlawful disclosure. No internet transmission or storage environment can be guaranteed completely secure, but appropriate steps are taken to protect records held through the website.

Records are kept for as long as reasonably necessary for the purpose for which they were collected, or for longer where retention is required by law, needed for lawful record keeping, or relevant to the establishment, exercise, or defence of legal rights.

Your rights and contact route

Subject to applicable law, you may request access to personal information, ask for correction of inaccurate records, object to certain processing, or request deletion where there is no lawful basis to retain the information. Requests may need verification of identity before any action is taken.

If you have a privacy question relating to this website or want to exercise an information right, please use our contact form and state that your message concerns privacy. If you believe your information has been processed unlawfully, you may also approach the relevant supervisory authority where that route is available under South African law.