The products that you receive may vary in frames, saturation or other trademarks as all icons are for demonstration motives only. We have the entitlement to retain major trademarks and specs while removing or boosting slight trademarks. Without the initial packaging, we may also choose to store or ship the repair parts or accessories.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Quality Warranty: Value warranty for all qualified spares and accessories sold, will be presented in which case the service parts and accessories are utilized on our machines and installed by our specialist or under our experts's supervision. In which case service parts or accessories has been fitted into competitors machines or installed without our acknowledgement, the value guarantee will be invalid except when pre-approved by management. We provide a quality warranty for qualified spares and accessories sold only when the spares or accessories is used on our machines and installed by our technician or under our technician's supervision. The quality warranty is void if spares or accessories have been fitted into 3rd party machines or installed without our acknowledgment ( unless pre-approved by management and stated above ) .
Free Installation: Diagnosis and new spare or components installments is free for machines sold by us. After the new service parts or associated equipment has been setup, our experts will make sure that your machines is 100% operational and well tested. Sending a technician to give technical support, or remotely providing technical advice can be chosen when concerning other companies machinery. When concerning competitors machinery, we cannot guarantee which actions (if any) can be taken or what information (if any) shall be given by our experts. Diagnosis and new spares or accessories installation is free of charge for machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spares or accessories have been installed. For 3rd-party machines, we may choose to provide technical advice remotely or send technician to provide technical assistance. We cannot however guarantee actions taken, or advice given by technicians regarding 3rd party machinery.
Money Back Guarantee: The client will be provided with a 100% reimbursement should our specialist remotely recommend or suggest a extra - restoration or accessory add-on for machinery that we have sold, as well as for new or redundant service parts or associated equipment as soon as you send the service parts or accessories back in its genuine condition. If our technician remotely diagnoses or proposes a spare replacement or accessory add-on for machines that we have sold, and for unused or redundant spares or accessories, we will provide you with a 100% refund on credit note once you send the spares or accessories back with 30 days from purchase in its original condition.
Call-out Installation & Travel Cost: Accommodation fees and travel costs will be charges would you desire that we come to your property for a spare- replacement or add-on fitments for machinery that we have sold, although a labour fee will not be charged. Clients are chosen to make all plans for the technician to be fetched and sent back. If you should choose for us to navigate to you, the ongoing percentage is R 8.00/km amplified by the driving distance between our branch and your establishment. Should you prefer that we come to your premises for a spare-replacement or add-on installations for machines that we have sold, we will not charge you a labour fee, but only for the travel costs and accommodation fees if necessary. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.